Generali Service

If you encounter any issues with the app on your device, please do not hesitate to inform us at [email protected].

The Generali Service App provides direct access to our customer and claims service centers. Whether you wish to report damage related to auto, liability, household, glass, accidents, or residential buildings, the app facilitates a simple and swift process.

In case of urgent assistance or if you need to access your protection services, our hotlines are available 24/7.

For businesses insured with us, the app also offers a quick and straightforward way to report any damages.

The Generali Service App includes the following features:

Damage Reporting:

• Contact us via phone or through a convenient online form.
• Send photos of the damage directly to Generali using the online form. You can take a photo while filling out the form or import it from your gallery or app profile.

Service Contact:

• Call Generali's customer service center for inquiries regarding contracts.
• Send an email to Generali.
• Create your own contacts (e.g., your advisor or contact person).

Towing and Emergency Assistance:

• Call the car protection service hotline.
• Use digital roadside assistance at your fingertips.
• Contact the home and apartment protection service hotline.
• Make emergency calls.

My Data:

• Store personal information (name, address, vehicle registration).
• Save insurance policy numbers.
• Take and store photos (e.g., of insured items, important documents, receipts, or damages).
• Your data will automatically populate in the claims form if your profile is completed.

Parking Reminder:

• Determine and save your current location using GPS.
• Input nearby landmarks (e.g., cinema, train station) for orientation.
• Save notes (e.g., parking deck, time limit).
• Capture and store a photo of your vehicle's parking location.
• Easily find your vehicle's parking spot again.

About Us:

• Access current advertisements.
• View product videos.
• Check ratings and awards.
• Find links to Generali's online presence.

Tips:

• Helpful tips and useful information for claims situations.

Please review the terms of use and privacy information after installation. These can be found in the app under "Impressum & Datenschutz" and are binding for using this app.